FAQ's


  • What are your hours of operation for full time? We are open from 7 am to 6:30 pm, Monday-Friday.  
  • What ages of children do you provide care for at The Children's Ark? We  care for children from 6 weeks old through Pre-Kindergarten. After  school & summer camp are provided for Kindergarten through 6th  grade. 
  • Do you have surveillance cameras in your classrooms?  Yes, all classrooms have cameras and are monitored at the front desk and in the director's office.  
  • Do you offer internet viewing of your classrooms? We do not currently offer internet viewing.  
  • Are meals and snacks provided? Each  child is provided with breakfast snack, lunch, and an afternoon snack.  Printed  copies are also available to take home. The Center is a nut-free  facility; no food products with nuts are served nor are they allowed in  the facility.  
  • How often do the children get to play outside? Each  class has 30 minutes scheduled in the morning and again in the  afternoon for outside play. If weather does not permit outdoor play, we  have 2 indoor alternative play areas:  a gymnasium and an indoor  recreation area.   Please note that we do not go outdoors to play on Red  Level air quality days.   
  • The Ark is closed on what holidays? Good  Friday, Memorial Day, Labor Day, Fourth of July, Thanksgiving (Thursday  & Friday), Christmas Eve or Dec. 23, Christmas Day or Dec. 26, New  Year’s Eve (Early Closing), & New Year’s Day
  • Are you a licensed child care center? We are licensed & regulated by the State of Texas.   
  • What training do you require of your staff?  Our  entire staff is trained in CPR and first aid.  Staff are required to  take a minimum of 24 hours of continuing education in child care related  areas annually.   
  • Do you provide transportation to and from local schools? We  do provide transportation from local schools to our center for those  enrolled in Club Impact, our after school program.  We do not, however,  provide transportation to schools.  List of schools is provided under  our After School section.   
  • What is The Children’s Ark policy regarding sick children? We  follow a strict policy set by state licensing that requires any child  sent home for being sick must remain home until they have been symptom  free for 24 hours. 
  • What is The Children’s Ark policy for bad weather closing? We  follow PISD and their decision regarding delayed openings and closings.  You can find this information on most local news stations &  websites.  We will post on the following: KDFW-4, KXAS-5, WFAA-8,  KTVT-11 and you can find it on www.nbcdfw.com  or radio stations WBAP 820 & KRLD 1080.     
  • What forms are required to enroll my child and where can I find them? All  enrollment forms are conveniently located under each section, or you may simply come in to pick up a  packet. Shot records can either be faxed or you may bring a copy with  you.  All forms must be completed prior to enrollment.
  • Do I need an appointment to take a tour of The Children’s Ark?  No appointment necessary.  We will gladly give you a tour when it is convenient for you (during normal business hours)!